Monitoring performance

Last updated: Wednesday, 6 July 2022 | Rāapa, 06 Hōngongoi, 2022

Directors/trustees are responsible for making sure the organisation's strategies are successfully implemented. Areas of performance where monitoring is most critical are:

Essentials for monitoring performance include:

Good information from management: Directors/trustees are responsible for ensuring that the information they get from management is up-to-date, accurate and received in time to make appropriate decisions.

Information on trends: The board should make sure it has information that gives a picture of trends rather than just daily business. This allows directors/trustees to foresee risks and opportunities.

Key performance indicators (KPI): The indicators reflect the targets set in the strategic plan. Areas where key performance indicators are often set are:

  • Revenue
  • Costs
  • Product sales
  • Staff turnover
  • Customer satisfaction