Relationships and Information

Scope of Appropriation:
Strengthening relationships with Māori, with emphasis on brokerage, coordination and facilitation to assist Māori to achieve their economic, social and cultural aspirations.

Our Approach:
Our focus has been on the development of strategic and purposeful relationships to assist us to be responsive to local needs and opportunities while also ensuring those responses align with government priorities. We also seek integrated responses to initiatives wherever possible, bringing together other agencies and parties to support Māori development.

OUTPUT PERFORMANCE MEASURES AND STANDARDS, 2009/10:

Performance Measures	Budget Standard	Actual Standard
Provide brokerage, facilitation, information and other support to state sector agencies, local government, nongovernment organisations and others to engage with and encourage Māori inclusion and access to resources and services generally and to assist the Treaty settlement process in particular	Regular (at least quarterly) proactive reports on Regional activities prepared and referred to the Minister	Quarterly reports completed and referred to Minister.
Satisfaction with regional based facilitation, brokerage, information and support is evidenced via positive feedback on a scale of 1 to 5 through an annual stakeholder survey	Minimum score of 3	Achieved with 80% of stakeholders indicated they were very satisfied (average score of 4.09) survey completed in March 2010.
Treaty Settlements
Resolution of inter and intra Iwi, and CrownMāori disputes – settlement progress resumes as a result of facilitated improvements	80%	Achieved

SELECTED ACHIEVEMENTS

Oruanui ā Tia Project

Te Puni Kōkiri and Te Rangiita ki Oruanui hapŪ have been investigating the potential uses of a portion of the Wairākei geothermal resource. The hapŪ holds mana whenua over much of the Wairākei geothermal lands. Both parties are considering options regarding the Te Mihi portion of the Wairākei geothermal resource from a Contact Energy Limited offer. As a result the hapŪ has improved its governance and management structures, is moving to secure a strong economic base and has developed a good working relationship with key stakeholders.

National Māori Flag

Te Puni Kōkiri assisted with twentyone public hui held nationwide during the consultation process in July/August 2009. Four flags of national significance were identified for consideration and over 1200 submissions were received, with eighty percent selecting the Māori (Tino Rangatiratanga) flag as the preferred national flag. Cabinet has since recognised this preference and noted that it will complement the New Zealand flag to fly on buildings and other sites of national significance on Waitangi day. Guidelines for flying the National Māori flag have been developed by Te Puni Kōkiri in conjunction with the Ministry for Culture and Heritage.

Satisfaction Survey

Te Puni Kōkiri conducted a survey of key stakeholders (from a broad range of categories including large iwi groups, individuals, NDOE clients, nonfunded clients and Marae assessment respondents) between February and April 2010 to gain a better understanding of the levels of satisfaction or dissatisfaction with the quality of our services provided from the regional offices and national office of the Relationships and Information wāhanga. We also sought suggestions on how we could improve the assistance and service that we provide. The survey questionnaire included among others, eight core questions from the Common Measurement Tool of the State Services Commission Kiwi's Count national survey designed to measure the key drivers of client satisfaction.

In terms of the main drivers of satisfaction, the results were extremely positive:

• 76 percent strongly agreed that the service met their expectations;
• 87 percent strongly agreed that Te Puni Kōkiri staff were competent, and that they were treated fairly;
• 86 percent strongly agreed that our staff kept their promises; and
• 85 percent strongly agreed that their individual circumstances were taken into account and that the service was an example of good value for tax dollars spent.

The survey was requested using a bilingual questionnaire where 24 were completed online and 78 were returned through the post, an overall national response rate of 42%. Only two surveys were completed in te reo Māori.

Additionally, sixty percent of stakeholders responded with suggestions and feedback for consideration. Results clearly show that the two main areas of concern for stakeholders were: improved communications about the role and function of Te Puni Kōkiri, particularly the services and resources that are available; and an improved investment funding application process.

FINANCIAL PERFORMANCE

(figures are GST exclusive)

30/06/09 Actual $000		30/06/10 Actual $000	30/06/10 Supp Estimates $000	30/06/10 Main Estimates $000
9,320 48 9,368	Revenue Crown Other Revenue Total Revenue	7,830 52 7,882	7,830 40 7,870	8,925 40 8,965
8,732 636	Total Expenses Net surplus/(deficit)	7,762 156	7,870 -	8,965 -

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