The new service will provide a single point of contact for people seeking information about State redress and making new claims, even if abuse or neglect occurred in multiple State-run organisations.

The aim is to make the redress process easier to navigate. Survivors should only have to tell their story once and will have a clear point of contact throughout the process.

The new service will also change how government agencies work together, including how survivor information is collected, used, and shared to support a more joined‑up, survivor‑centred experience.

Read more about the upcoming changes, how information may be used, and what this means for existing and future claims.