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One of the strengths of the SMG programme was the provision of experienced, independent assessors, who engaged professionally in their work with the organisations. The arrival of the SMG programme was timely and offered targeted assistance to enhance growth and development potential for many organisations.
The availability of remedial assistance through Phase 2 provided organisations with continuity of support and an opportunity to address gaps identified in the Phase 1 assessment. In some instances, the gaps posed a high risk to the organisations’ ongoing viability.
The evaluation found that, in general, some organisations were already operating well and that where processes and systems existed they reflected good practice models.
