Ministerial servicing performance

The performance measure set in the Information Supporting the Estimates was to:

• provide responses on time in 95% or more cases; and
• achieve a ministerial satisfaction rating of “good”, “very good”, or “excellent” in the survey of ministerial satisfaction.

Te Puni Kōkiri processed 1843 official documents in 2010/11 and achieved a ministerial servicing timeline across all output classes of 85%. This result is disappointing and steps have been implemented in-house to improve the processing of all documents more appropriately in future.