Table of contents:
In respect of the 22 February Christchurch
earthquake, Te Puni Kōkiri worked directly
alongside Te Rūnanga o Ngāi Tahu to
coordinate and support the almost immediate
offers of relief support made by iwi and Māori
communities across the country, as well as the
support on offer from within Ngāi Tahu whānui.
Te Puni Kōkiri temporarily increased its core
roster in Christchurch from 8 full-time staff to,
at its peak, 36 staff co-opted from across the
ministry. This was made up of a mix of senior
management cover, analysts, kaiwhakarite
(regional facilitators), business facilitation
service advisors and regional co-ordinators of
Māori Wardens groups.
Due to damage to, and the inaccessibility of,
the local Te Puni Kōkiri premises, the Ministry
also reassigned five departmental vehicles,
IT and other operating hardware from other
regional offices to enable the deployed staff to
function on the ground in Christchurch.
Accordingly, within the first 24 hours of the 22
February earthquake local Te Puni Kōkiri was
able to make direct contact with three of the
four local marae:
In turn Te Puni Kōkiri was able to make
support referral requests to Civil Defence
and provide direct relief funding support
to assist the marae in the various respite,
accommodation and other relief-related
roles they were able to perform for affected
whānau, their local communities and
government and non-government agencies.
Within a further 48 hours officials were also
able to visit Rāpaki marae (past Lyttleton,
which had been temporarily cut off by road)
and arranged, through civil defence personnel,
a series of food, water and other essential item
drops to assist the largely isolated community.
Te Puni Kōkiri regional offices Te Moana ā Toi
and Te Arawa commissioned BERL to produce
Te Ripoata Ohanga Māori mō Te Waiariki. This
report provides a quantitative description
of the Māori economy and asset base;
identifies opportunities for strategic growth
and development in Waiariki; and details
qualitative information on key organisations
as well as existing or potential relationships
for development. The Waiariki rohe consists
of the Territorial Local Authority areas of the
Western Bay of Plenty, Tauranga City, and the
Rotorua, Whakatāne, Kawerau, and ōpōtiki
Districts, and includes the asset base of 16 iwi.
Te Puni Kōkiri undertook a stakeholder
survey of its clients in 2010/11 to better
understand the levels of satisfaction with the
quality of our services particularly; advice on
settlements, facilitation, brokerage, Māori
Potential Fund and mandate/ratification/
post settlement governance entity processes.
Randomly selected clients (82) were chosen to
participate in the written survey of which 35
(42%), responses were received.
The survey questionnaire included among
others, eight core questions from the Common
Measurement Tool of the State Services
Commission Kiwi’s Count national survey
designed to measure the key drivers of client
satisfaction. In terms of those key drivers
of satisfaction, the results were extremely
positive. Clients were asked to rate Te Puni
Kōkiri’s service experience on a scale of 1 to
5, where 1 = “very poor” and 5 = “very good”.
The average score overall was 4.6, where a
minimum sought was 3.
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